We want you to be happy with your purchases of our products. We're proud of our services and guarantees, and we believe that our customers are more confident to purchase from us by being informed up-front of what to expect.
Satisfaction Guarantee
We want you to be completely happy with the software you purchase from all our direct to consumer portals. Whenever we can, we make trial versions of our software for download from our website, so that you can try the software beforehand and decide whether you want to purchase it. If you are not happy with your purchase for any reason, we will either fully refund your purchase price (in the currency the purchase was made in, typically US Dollars), or give you a different product in exchange, as per your preference.
Privacy Policy
Please refer to our privacy policy on http://www.clickapps.com/privacy_policy.htm
Support and Upgrades
Support for our products is both free and unlimited to anyone using our software, for as long as we continue to sell it. Most support is done via email, although we may also be contacted by telephone (+44 (0)845 2608988) during UK office hours (9am to 5pm GMT/BST).
We will always do our utmost to reply to your within 24 hours of receiving it, if not sooner. but at very busy times it may take us a little longer. If you haven't heard from us within 3 days though, it is possible that either your email or our reply failed to arrive for some reason. If you have an alternate email address them it can sometimes help to try again using the alternative address.
The best way to manage your registrations is by opening a ClickPayGo account. As a member you can view your registration codes, request a resend of your registration email and also easily get a new code when you change your device.
Software License
A purchase of a product is a license to use the product by a single user on a specific device, or for multiple devices depending on the software license policy of the respective developer or publisher of the product (this will be listed on their respective websites). Whilst we do our utmost to provide future compatibility, we cannot guarantee that your purchase will be compatible with a new device that you purchase.
Delivery Policy
All products are delivered via electronic downloads. J2ME products are delivered over the air directly to the device, via customer collection at our WAP site.
Currencies
Chillingo sets the price of each of the products in US Dollars (and converted to the local exchange rate equivalent based on the exchange rate of the day), and the amount you pay in GBP is calculated by your credit card handling company at the time of purchase.
Please note that all refunds, like purchases, are based on the amount paid in GBP. The fluctuating nature of the exchange rates may alter the end result, and this is unfortunately outside of our control.
Gift Vouchers Terms and Conditions
Gift vouchers and unused portions of gift certificates expire one year from the date of issue, where permissible under applicable law. Gift vouchers are not refundable. Gift vouchers cannot be redeemed for cash. Items purchased by gift vouchers, if not satisfactory, can be exchanged for comparable merchandise only. All other standard exchange policies apply. A voucher can only be redeemed by the holder for up to its face value. Multiple Vouchers may be used in a single purchase. Vouchers cannot be combined with discount or promotion codes. The holder is responsible for all taxes (including VAT), duties or fees arising out of the use of this Certificate to purchase goods. If your transaction exceeds the amount of the gift certificate, the holder must pay for the balance. We are not responsible for lost or stolen gift vouchers. Chillingo will have the right to request alternative forms of payment if a fraudulently obtained gift voucher is redeemed through the website. In the event a Gift Voucher code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such Gift Voucher.
Customer Blogging Terms and Conditions
You are solely responsible for all blogs and comments that you submit to the customer blogging section of this site, and any consequences that may result from your post. We reserve the right to refuse or delete postings that we believe are inappropriate.
If you make postings providing false contact details or impersonating another party we reserve the right to pass your details and IP address on to the aggrieved third party, their agents or any law enforcement agency.
The information contained on the customer blogging section of this website is for information purposes. Whilst every care has been taken in its preparation, Chillingo does not make any warranties nor representations as to its accuracy or reliability. We neither accept nor assume any reliability in relation to the contents of these pages which should not be relied upon as accurate.
Customer Blogging Disclaimer
In no event do we accept liability of any description for the posting of any unlawful, threatening, abusive, defamatory, obscene or indecent information, or material of any kind which violates or infringes upon the rights of any other person, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law.
In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use or performance of this website or its contents. We accept neither responsibility for keeping the information in these pages up to date nor liability for any failure to do so.
Chillingo has provided links and pointers to Internet sites maintained by third parties. Such linked sites are not under our control and we are not responsible for the contents (including the accuracy, legality or decency) of any linked site or any link contained in a linked site. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Chillingo of the linked site. We are not responsible for the copyright compliance of any linked site.
As a condition of your use of the customer blogging section of this site you agree that you will not:
post or transmit any unlawful, threatening, abusive, defamatory, obscene or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law
post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trade mark or any other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder
post or transmit any material of any kind which contains a virus or other harmful component
download any file posted by any other user if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.
